THE PRACTICE

We are proudly accredited by Australian General Practice Accreditation Limited (AGPAL).  This award acknowledges the high quality of our medical practice.  AGPAL Surveyors consider many aspects of General Practice using standards set by the Royal Australian College of General Practitioners (RACGP).  To achieve accreditation, it is necessary that the practice provide quality, comprehensive and continuing care to patients in a caring environment.

Patients can be reassured that our practice ensures their health, their rights, and their needs are our top priority.

OUR SERVICES
  • Antenatal Shared Care
  • Baby Checks
  • Cardiographs and Heart Checks
  • Care Plans (patients with chronic illnesses)
  • Childhood Vaccinations
  • Counselling and Mental Health Checks
  • Cryotherapy (liquid nitrogen)
  • Employment, Life Insurance Reports
  • Family Planning
  • Flu Vaccinations
  • ‘Head to Toe’ Annual Checkups
  • Health Assessments for patients 45 yrs, +75 years
  • Holter Monitors
  • Minor Surgery (disposable instruments)
  • Pap Smears (every 2 years)
  • Pregnancy Tests
  • Removal of Lesions
  • Suturing Cuts
  • Travel Vaccinations
  • In-house Pathology

[legend: = 30min consultation]


Many of these services require a long appointment to provide adequate time for your doctor to conduct a thorough check and discuss any issues or concerns you may have.

At the time of booking your appointment, please let our receptionists know if you have several issues to discuss.  They can allocate adequate time for your appointment.

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OUR EXPERIENCED ADMINISTRATION TEAM

Doris, Jo, Natalie and Siya.

Our team of receptionists and administrative staff are experienced and focussed on quality care and assistance.  If you are experiencing any pain or in distress while in the waiting room, please speak with a receptionist or staff member immediately. 

CONSULTING CHARGES

We are a private billing practice.  All consultations are to be paid on the day of your appointment.

Standard Consultation             $75.00
Level B:  appointment up to 15 minutes
Out of pocket $37.95   Medicare Rebate $37.05

Long Consultation       $130.00
Level C:  appointment up to 30 minutes
Out of pocket $58.30   Medicare Rebate $71.70

Long Consultation       $180.00
Level D:  appointment 40+ minutes
Out of pocket $74.45.  Medicare Rebate $105.55

Babies not yet registered with Medicare will be privately billed.  When your Medicare card has been updated, you can then claim your rebate.

All Work Cover appointments are privately billed and payable on the day of your consultation.  You can provide your employer or insurance company with your receipt for reimbursement.

Additional charges apply for consumables such as dressings, glue, and chargeable vaccines.

BOOKING APPOINTMENTS

If you need a postnatal check, removal of lesions, insurance medical, health check, review of a complex health issue or counselling, please tell our receptionists to book a long appointment.

*Please ring surgery to cancel or reschedule appointments

Make an Appointment
BULK BILLING

Children are bulk billed until their 5th Birthday with a valid Medicare Card. 

Valid Pension Card Holders and Department of Veterans Affairs Card Holders are bulk billed.

Please note, all Saturday appointments will be charged privately and not bulk billed.

REMINDER SYSTEM

Our practice is committed to preventive care. Unless you notify us otherwise, we may issue you with a reminder notice offering you preventative health services appropriate to your care. Recently we have screened for bowel cancer, updated MMR vaccinations and performed heart checks and osteoporosis screening. Patient confidentiality is always maintained.

In Autumn/Winter we provide free flu vaccines to those aged over 65 years, or with chronic illness.


REFERRALS, PRESCRIPTIONS & TEST RESULTS

In the interest of good medical care, the Doctor needs to see you for these. We are NOT PERMITTED by law to backdate medical certificates and referrals. Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw an opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

A MATTER OF TIME

Despite or best intentions, we sometimes run late. This is because someone has needed unexpected urgent attention or we might be dealing with a difficult problem. Be assured that when it comes to your turn your doctor will give your problem the time it deserves. Thank you for your consideration and support.

TELEPHONING YOUR DOCTOR

A doctor will always be available during normal surgery hours for emergency advice. 

Our staff are experienced in helping you decide whether the matter requires an appointment or advice over the phone.

Please ring surgery to cancel or reschedule appointments

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HOME VISITS

Home visits are available on request for existing patients of the practice with prior arrangement. 

Please call the surgery first thing in the morning to discuss. 

Home visits apply to local area only and these visits are billed privately and not bulk billed.

PATIENT CAR PARK

We have 3 car spaces available with plenty of parking available on Yorks Corner.  Please do not park in the turning bay.  Drive slowly for child safety.

MEDICARE REBATE

Medicare can now deposit your rebate directly into your bank account.  You will need to register with Medicare by calling 132 011, visiting your local Medicare office or online at www.medicareaustralia.gov.au/online. 

SATURDAY BILLINGS

All consultations will be privately billed on a Saturday for all patients including children, Pension Card holders and Health Care Card holders.

PENSION CARD AND HEALTH CARE CARD HOLDERS

If you hold any of the above cards please let Reception know so we can update file information.

PATHOLOGY / X-RAY RESULTS / PAP TESTS

For medico-legal reasons, and in the interest of strict confidentiality of your medical records, no test results will be given over the phone or faxed to patients.  Patients are requested to make an appointment to be reviewed
2 – 7 days after the test to explain the results.  If the results are considered
to be of a serious nature, the patient will be contacted immediately.

We value the trust you place in our practice, the staff and doctors, and we give you our assurance that we respect your privacy and abide by the Medical Code of Ethics

REFERRALS AND SCRIPTS

For reasons of confidentiality, specialist referrals and scripts will not be faxed.  All documentation must be collected by the patient and taken to their specialist appointment.

PERSONAL DETAILS AND CONFIDENTIAL INFORMATION

Our aim is to protect your confidentiality.  We assure you that your clinical details will not be accessed by a third party. 

From time-to-time we may also send you updated health information to your email.  If you do not consent to this, please inform Reception so this can be noted in your file.

TRANSFER OF FILES

Requests for transfer of medical records will only be posted to specific doctors after a transfer agreement form has been signed and received at the Practice.

FEEDBACK, SUGGESTIONS & EVALUATIONS

The practice welcomes your feedback and suggestions.  We have a suggestion box available in the receptionist area or you can speak with your doctor or a reception staff member. 

Patients are invited to complete a survey from time to time to assist the practice in improving its service.

COMPLAINTS

If you have any concerns about the service you have been provided at the practice, please speak with our Practice Manager or you can send a letter to the practice.

Should you be unable to resolve your concerns with our Practice Manager, you can contact the NSW Health Care Complaints Commission:

Tel: 02 9219 7444 or Toll Free 1800 043 159

Level 13, 323 Castlereagh Street Sydney NSW 2000